.png){kind=small}
Chatbot Testing Services
For Reliable, Scalable, Human-Like AI Performance
At CalibreCode, we make sure your chatbot never drops the thread. Every reply, logic path, and AI-generated responses are tested to perform accurately, consistently, and across every platform. From NLP accuracy and conversation flow to cross-platform consistency and data privacy, our testing services ensure your chatbot is intelligent, engaging, and ready for real-world users.
Why Chatbot Testing Matters?
Chatbots are now a frontline channel. But even a single awkward reply, delay, or error can cost conversions and trust.
We test your chatbot across:
-
Intent Recognition & NLP Accuracy – Understands slang, accents, typos, and diverse phrasing.
-
Conversational Flow – No dead ends, loops, or generic replies.
-
Omnichannel Consistency – Smooth performance on WhatsApp, Messenger, Web, and Mobile.
-
Load Handling – Stays stable under real-time, high-traffic spikes.
-
Security & Compliance – Encrypted, WCAG-aligned, and GDPR-ready.
-
Generative AI Outputs – Ethical, coherent, and bias-free LLM responses.
Our Capabilities
Functional Testing
Validates chatbot behaviour across defined scenarios and edge cases, including fallback logic and escalation paths.
Conversational Flow Testing
Assesses logical progression, transitions, recovery from failed inputs, and user experience continuity.
Security & Privacy Testing
Evaluates encryption, session management, and user data handling to ensure your bot is secure and privacy-compliant.
Generative AI Testing
For AI-driven bots, we test for hallucinations, toxic language, and context mismatch across varied prompts and use cases.
GDPR & Regional Compliance
Covers consent handling, opt-outs, secure data storage, and regional data laws (GDPR, CCPA, etc.).
NLP Testing
Checks accuracy for intent detection, entity recognition, sentiment understanding, and multilingual adaptability.
Performance Testing
Simulates heavy traffic to uncover latency, timeouts, or crashes, ensuring speed and uptime during peak hours.
Cross-Platform Testing
Ensures seamless interaction across browsers, operating systems, and devices, whether web, mobile, or messaging platforms.
Accessibility Testing
Confirms compatibility with screen readers, keyboard navigation, colour contrast, and voice interaction for inclusive UX.
Our Process
Quick, Thorough, Actionable
-
Discovery & Test Planning
We align on use cases, platforms, risks, and goals.
-
Test Case Development
Scripts simulate real-world user behaviour.
-
Execution (Manual + Automated)
High-coverage, efficient, repeatable testing.
-
Defect Reporting & Recommendations
Actionable insights with severity, risk, and reproduction steps.
-
Re-testing & Sign-off
Fast validation post-fix to keep your release on track.
​
Custom Algorithm Testing
Got a custom NLP engine, recommendation logic, or ML-powered personalisation module? You’ve invested in NLP, UX, and AI. Now, ensure your chatbot behaves as expected across every device, every interaction, and every load condition.
At CalibreCode, we stress-test your chatbot like a real user would, but with way more edge cases, scenarios, and scrutiny. We rigorously test:
​
Accuracy and fallback logic
API & platform integration
Continuous learning/retraining workflows
Tools Used
Why Choose CalibreCode?
End-to-End Coverage – We test UI, logic, API, AI, and compliance.
Domain-Aware – E-commerce, Healthcare, Banking, HR, EdTech, and customer support.
Fast Turnaround – Test reports in 72 hours.
Real Results – Clients report 35% fewer drop-offs and 2x higher bot Customer Satisfaction.